Do not call the phone number in the email, click on any links or respond to the sender. These are not legitimate communications from CommBank. The scammer then asks for the numbers to be typed on a mobile phone keypad, allowing them to record the sounds made by the phone and steal the credit card information to conduct fraud. Anticipating the immediate anxiety that this is likely to cause you, the scammers have included a phone number that can be called for assistance however, when phoned, the scammer will then claim your accounts need to be secured by providing a credit card number. These messages use scare tactics by suggesting that a newly registered phone or phone number can now seamlessly transact to and from linked CommBank accounts, or that a NetBank password has been changed, or that a transaction has been disputed. The goal of these phishing emails is to collect credit card and NetBank login information. We are aware of new phishing emails pretending to be from CommBank, claiming that a new mobile phone or phone number has been linked to a customer’s account. Change your passwords if you feel you may be compromised. Reject – If you’re unsure, hang up on the caller, send a screenshot to, delete the email, block the phone number. Check – contact the organisation the message claims to be from on a trusted number, not one in the communication.Real organisations won’t put you under pressure to act instantly. Stop – Does a call, email or text seem off? The best thing to do is stop.These messages are fraudulent, if in doubt, remember 3 simple steps: Stop. Optus have confirmed, via their outage page, that they will not be sending any communications via email or SMS concerning this outage with links. It then requests payment card details and asks the user to select their financial institution, after which the user is directed to a fake NetBank page where banking credentials are captured. The message directs a user to click on a link, at which point they are taken to a fake login page to capture Optus account details. We are currently aware of scammers seeking to exploit the recent Optus outage.įraudulent messages are asking people to provide Optus and bank login details in order to allegedly claim compensation.
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